Bots are maturing and thus becoming increasingly essential for companies. If they are to perform at their best for the benefit of customers and contact center ...

In May and June, clients of Adnovum and other interested parties had the opportunity to learn about core IT topics at live webinars. All recordings are now ...

Conversational AI brings many benefits for insurance companies: Thanks to automated live chats as well as chat and voicebots, efforts for employees are ...

Adopting effective IT solutions to stay competitive in today’s digitalized world is important, big data analytics lies at the heart of any organizations’...

A VoiceBot enables call centers with hundreds of calls per day to both massively save costs and optimize the quality of their customer service. At its heart ...