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The IFZ Conversational Insurance study reveals some insightful results: In Switzerland, almost 50% of the surveyed policyholders have already chatted with...
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Adopting effective IT solutions to stay competitive in today’s digitalized world is important, big data analytics lies at the heart of any organizations’...
What is the current stance of Swiss companies on machine learning (ML)? Ireneu Pla: Swiss companies are expressing a growing interest in machine learning, but...
A major problem for call centers is the enormous amounts of capacity that telephone inquiries require. In addition to that, telephone inquiries have been...
Images, audio, and video have been pervasive for a long time and media-intensive environments find themselves managing ever-growing archives. With the...
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