Today, customers expect information at any time – and as quickly as possible. Having to wait and not having service outside office hours are two of the main reasons why customers are dissatisfied with call centers. The solution to this problem is the voicebot. The voicebot improves customer satisfaction, while personal interaction continues to be possible.
The voicebot «understands» Swiss German, German, Italian, French, English, and more. If, for once, the voicebot does not understand a question, the customer is automatically connected with a real person.
To unlock the full benefits of conversational AI, a comprehensive and systematic approach is required. In this webinar, we will use concrete reference examples to highlight the most important success factors along the aspects of vision, roadmap, interaction design, technology choice and system integration. The webinar is available only in German.