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Conversational AI
Improve customer satisfaction with smart automation
Reduce the workload of your call center up to 40% and improve the service for your customers.
Automatically answer standard questions
Up to 70% of questions in call centers are standard questions. The voicebot can understand and answer all these questions.
Improved customer satisfaction with 24-hour availability
Customers can get answers to their questions any time during the day. They still can speak to a real person at any time during opening hours if they wish to do so.
Getting closer to your customers by understanding local dialects
The voicebot «understands» Swiss German, German, Italian, French, English, and more. If, for once, the voicebot does not understand a question, the customer is automatically connected with a real person.
Inexpensive, quick to implement solution without additional IT resources
You only pay for the answered calls and thus have a transparent cost model.
Innovative project, positive impact
Watch the live interview video with our client and learn even more.
Webinar: Conversational AI
From static text, over chat to voice: We would like to show you, your clients interaction possibilities of the future by getting to know our Conversational AI portfolio, including live demos and first-class insights from the IFZ Conversational Insurance study. Watch the webinar recording today.
«Through the automatic processing of customer inquiries, the voicebot considerably relieves the employees who can concentrate on more complex customer concerns.»
