No company can avoid AI. If AI is to increase competitiveness instead of ending in «pilotitis», a holistic approach is required. This includes a number of key ...

Companies that want to use AI successfully need to think about compliance, business value, and change management at an early stage. Stéphane Mingot, Head AI ...

Conversational AI is a game changer for customer service. Learn about the key requirements that must be met to leverage successful and scalable conversational ...

Conversational AI offers a double benefit: It relieves contact centers and increases customer satisfaction. Although the transition is a challenge, it is an ...