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AI for Sales and Customer Service​

Discover the future of customer service: personal, efficient, and available at all times.

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Tangible benefits for your service center

Greater availability of service

Thanks to chatbots and voicebots that are ready for operation around the clock to support and relieve the service center

Higher service quality

Thanks to real-time support and precise information from Agent Co-Pilot, enabling a faster and more accurate processing of customer queries

Increased efficiency and lower costs

Thanks to automated Self-Services and intelligent support tools that reduce both manual effort and the need for additional human resources

More attractive jobs for service center employees and customer advisors

Thanks to Self-Services and Agent Co-Pilot taking routine tasks off the hands of employees, giving them more time for more complex and interesting tasks

Video of a webinar about Designing Natural Dialog: Conversational UX in Practice (in German)

Designing Natural Dialog: Conversational UX in Practice
(in German)

Find out in this webinar how successful voice interfaces are designed – from the decisive first seconds and established design principles to a user-centered development process. Presenter: Marc Blume, Senior User Experience Designer

Other webinars

Our offering – end-to-end services from R&D to operations

Research and development

Innovation power for your ideas: We keep a keen eye on the market and thoroughly evaluate the latest AI technologies. With solid model benchmarking and practical proofs of concept, we quickly determine the best technical and economic fit for your organization.

Consulting and concept development

Strategy that paves the way forward: Together, we develop your AI vision and a clear roadmap. We define the optimal target architecture, evaluate the right platforms, and – by placing a strong focus on UX and dialog design – lay the foundation for outstanding user experience.

Implementation

From theory to practice: We take care of smooth technical implementation. Whether on-premises or in the cloud – seamless system integration, rigorous testing, and targeted optimization ensure a high-performing AI solution ready for immediate use.

Managed service and support

Secure operations and maximum performance: We ensure your systems run reliably. Whether delivered as a SaaS solution, through traditional support, or via modern MLOps and GenOps, we take care of maintenance and ensure the long-term efficiency of your solutions.

Woman with a headset working in a call center

CSS relies on intelligent client dialog automation for more efficiency

Read full client story

Conversational AI for CSS

Your partner for AI in Sales and Customer Service

For more than five years, Adnovum has been enhancing customer interactions in the public and private sectors. Our scalable end-to-end solutions create an engaging user experience in customer service while unlocking new revenue potential for your sales teams. Meet our experts.
Stéphane Mingot

Stéphane Mingot

Head of AI Solutions

Marc Blume

Marc Blume

Senior User Experience Designer

Claudio Turnaturi

Claudio Turnaturi

Senior AI Solution Sales Manager​

Raphael Tanner

Raphael Tanner

Senior AI Consultant