Conversational AI
Experience the future of customer service: personal, efficient, and always available.
Chatbots and Voicebots automate customer interactions and enable customers to resolve their queries on their own.
An AI-powered solution that gives live agents real-time support as they process customer queries via phone, chat, and e-mail.
A tool that provides advisors with relevant information and recommendations in order to offer customers sound advice with greater efficiency.
A comprehensive and systematic approach is required to gain the full benefit of conversational AI. In this 35-minute webinar, we present specific case studies to highlight the most important success factors in terms of vision, roadmap, interaction design, choice of technology, and system integration.
Greater availability of service
Thanks to Chatbots and Voicebots that are ready for operation around the clock to support and relieve the service center
Higher service quality
Thanks to real-time support and precise information from Agent Co-Pilot, enabling a faster and more accurate processing of customer queries
Increased efficiency and lower costs
Thanks to automated Self-Services and intelligent support tools that reduce both manual effort and the need for additional human resources
More attractive jobs for service center employees and customer advisors
Thanks to Self-Services and Agent Co-Pilot taking routine tasks off the hands of employees, giving them more time for more complex and interesting tasks
«Thanks to our AI voicebot «Berna», customers report claims without waiting times – and our case handlers immediately have all the information they need.»
Corinne Fleury
Head of Innovation, Gebäudeversicherung Bern
«Through the automatic processing of customer inquiries, the Voicebot considerably relieves the employees, who can concentrate on more complex customer concerns.»
Sandro Fanti
Head of Departmental Services and Personnel, Road Traffic Office Canton Aargau
«Agent Assist makes customer service more attractive for both customers and employees.»
Sascha Kretz
Head Service Center, CSS Group
AI voicebot «Berna» supports the GVB customer center when call volumes surge.
How CSS enables its employees to provide even better customer service.
Find out more about our conversational AI solution for the CSS Insurance Contact Center.
How the «Vicky» voicebot now handles many of the 330,000 calls per year to the Aargau Road Traffic Office.
Here you can find Voicebot demos for various industries. Benefit from the knowledge of our experts and make an appointment today.
From R&D to operation from a single source
Definition of a conversational AI roadmap that effectively supports your service strategy
Anchoring in the organization for powerful and smooth support
For an intuitive and inspiring user experience
Selection and implementation of a sustainable and scalable platform
Ensuring the integrity of systems, as well as the confidentiality and protection of all data
Optimal selection, effective use, and continuous optimization of ML and generative AI models
Selection, preparation, import, and updating of relevant data
