Insurance
Agents in the CSS Insurance Service Center now use an AI Co-Pilot to find information quickly
Agents can now ask questions about products, processes, and services via chat, and the Co-Pilot provides consolidated answers, including links to their sources
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Insurance
AI Co-Pilot at CSS Insurance
The key to tackling 300’000 telephone enquiries every year
Speech recognition combined with bot technology handles 20-30% of all enquiries and can answer callers’ questions outside of office hours
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Public Sector
Voicebot for the Aargau Road Traffic Office
