Co-Pilot for Contact Centers
Just as a copilot assists the captain with data and facts, a Co-Pilot IT solution in contact centers can provide valuable support for processing customer queries. Used correctly, conversational AI improves the customer experience and the everyday lives of employees.
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RAG: How to Get All the Right Answers
With retrieval-augmented generation (RAG), you can take the capabilities of generative AI to the next level. RAG helps large language models (LLMs) tap into additional data sources so that employees and customers can intuitively gather context-related and up-to-date knowledge.
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Phishing Simulation Factsheet
Phishing simulations raise your employees' awareness of the threats and at the same time give you an overview of your organization's vulnerability. Start today and improve your resilience!
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AdExcel Factsheet
«AdExcel» turns Excel documents into a controlled part of your business, compliance and IT processes. It combines the operational and cost benefits of an Excel solution with the security and compliance of proprietary software.
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Online Video Identification Factsheet
Whether with a computer or a smartphone, video identification is available at any time and from anywhere. As the payment by the end customer is integrated into the process, the identification result can be issued immediately.
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Electronic Signature Factsheet
Bridge the gap: adopt legally binding digital signature to achieve complete digitalization of the customer experience.
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Sales Management Dashboard Factsheet
In times of decreasing margins and a highly competitive market it is crucial for companies to successfully activate their customer base. By implementing a consistent process for the assessment and segmentation of your existing customer base, you can greatly increase the likelihood of successful deals.
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NDI OIDC – Singpass / Corppass Integration
Now that NDI is here to stay, OpenID Connect (OIDC) has supplanted SAML as the go-to authentication method. Improved security, a more pleasant user experience, and other benefits are just a few of the ways in which Singpass OIDC adds value to businesses beyond its already high standing as an authentication protocol of choice.
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RM Cockpit Factsheet
The RM Cockpit turns the advisory process of your relationship managers (RMs) into a strategic asset. The tool is designed to support the RMs in their daily work, namely the advisory process, over the complete life cycle of the customer relationship.
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PricePro Run Factsheet
A major driver of revenue growth is the systematization and correct design of prices and special conditions. Analyses clearly show that end customers often pay very different prices for the same service despite comparable profiles.
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