Factsheet «Co-Pilot for Contact Centers»

Just as a co-pilot assists the captain with data and facts, a co-pilot IT solution in contact centers can provide valuable support for  processing customer queries.

The co-pilot, also called Agent Assist, helps make customer service more attractive for all involved – from callers to agents to the head of the contact center. It is a virtual assistant that by means of AI provides targeted support before, during, and after every customer interaction.

Used correctly, the co-pilot improves the customer experience and the everyday lives of  employees.

Download the factsheet and see how this solution can turn your contact center into a value center.