Showcase – Voicebot
Applying speech recognition and bot technology for automated answering of requests results in an impressive increase of customer satisfaction.
Taking it to the Next Level
Voicebots can do even more than triage and answering questions. They can handle complete end-to-end processes including integration of backend systems. They can also help companies fullfill security and compliance tasks such as user authentication or protocolling of customer conversations.
Based on the experience during the proof of concept, we have implemented a similar solution for the Road Traffic Office of the Canton of Zurich. Find more information about this in the recently published NZZ article.