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The steps that lead to a successful user experience

From strategy to implementation, creating a seamless and useful experience requires certain steps to figure out what users and stakeholders need.

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Combining stakeholder goals and user intentions, we clarify all known factors and develop a strategy of what we want to build.

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Different roles in and outside the organization lead to differences in behavior and expectations. We look at the surrounding circumstances and work out objectives for each task to achieve.

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With a clearer picture of behavioral patterns and defined goals, we create user stories, which form the foundation for prototyping solutions.

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The strategic goals, user behavior, roles, and patterns form a collection of insights. The resulting user stories are validated with the team, which helps us find a clear direction for further development.

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Flow diagrams help us visualize the path a user follows to complete the desired task. Then we create low-fidelity wireframes, transitioning to more detailed and interactive prototypes.

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Interactive prototypes help us validate the created solutions. With these insights we adjust flows and screens until they reach a maturity that’s ready for production.

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Agile development already begins in the delivery phase. Prototypes with user flows are implemented in the final application, which is then tested again with its actual users.