Building insurance
During major incidents, automated claims reporting for buildings insurers lightens the burden on customer service and clears the way for efficient processing.
All this is very familiar to IT and digital managers at building insurance companies: peak loads are no longer the exception, but rather a part of regular operations. The key to creating sustainable relief is to process standard queries automatically while specialists concentrate on more complex cases.
We do not overcomplicate customer contact with additional channels, we stabilize it with precision. Our priority is not to maximize automation; we focus on controlled relief at the right moment – transparent, scalable, and operations-ready.
As a public buildings insurer, Gebäudeversicherung Bern (GVB) faces its biggest tests during storms. In cooperation with GVB, Adnovum realized the AI-based voicebot «Berna», which automates the initial step of reporting claims.
Impact on operation:
Relief for the customer center during peak times
Specialists can focus on complex cases
Stable customer support even during major loss events
Corinne Fleury, Head of Innovation, Bern Building Insurance (GVB)
Read success story
Responding to incidents is crucial, but prevention goes a long way in limiting harm, stress, and ensuing costs. Building insurers play a key role in this matter, both during and before an event.
Digital prevention services help homeowners to act quickly and minimize damage to their property – or avoid it entirely.
Your contact
Hanspeter Jsler
Solution Sales Manager
