What you're going to do
Our IT Workplace team is expanding, and we would like to create a diverse and multicultural cross-border team. At Adnovum you can experience what it`s like when you work for a stable and international company which provides you opportunities for professional development, puts emphasis on work-life balance, and creates a friendly atmosphere.
You will be part of a dedicated team and will be the direct contact person for requests from employees as well as partners and customers, ensuring a high level of end-to-end customer satisfaction. You will have the chance to think about solutions as you will have to conduct deeper analysis instead of using prewritten processes. You will be able to learn a lot from our Budapest-based System Engineering team.
In your daily work you will:
- Provide 1st and 2nd level IT support for Adnovum employees in all our locations worldwide (mainly IT colleagues: software engineers, testers, etc.)
- Provide onsite support with laptops and other devices (laptop installation)
- Handle and solve issues related to M365, VPN
- Take part in internal projects like customer access migration
- Work closely with the global IT Solutions Team including infrastructure, internal applications, collaboration tools and cloud services
- Act as a first point of contact for our international clients in English
- Independently communicate with all internal departments involved from 2nd level support to software development
- Cooperate with team members in Budapest, Switzerland, and Vietnam
Opportunities for growth
- Learn technical tasks from experienced system administrators and cloud engineers
- Widen and deepen your knowledge in up-to-date technologies (Microsoft 365, Windows and MacOS)
- Participate in technical externals trainings
- Long term career opportunities in the infrastructure field
What we're looking for
- Fluent English and native Hungarian language skills in spoken and written
- Strong interest in IT
- Extensive previous experience in a Service Desk Agent position is a must (at least level 1,5 support)
- Hybrid working culture (office presence once or twice a week)
- Team collaboration inside and outside of the team
Nice to have:
Sharp minds, good vibes
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.
As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.
For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding.
Adnovum accepts only direct applications. Any applications submitted by recruitment agencies without contractual agreement will be treated as direct applications.
